Please read our terms and conditions carefully as making a purchase is acceptance of these terms.
These terms and conditions apply to all orders placed on this website and any orders subject to our T&Cs. By placing an order with Fleet Ilya you will be deemed to have read, understood and agreed to these terms and conditions.
For promotional offers, additional terms and conditions may apply.
All orders are subject to acceptance and availability. Orders may be cancelled by customers within 24hrs of order being received and no later.
All refunds will be subject to a 5% card processing fee applied for processing the transaction and refund. Alternatively, the amount can be issued as credit for the online store.
International Terms and Conditions
Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements. Items bought on our website are subject to international design and copyright laws.
BESPOKE AND CUSTOM ORDERS
All designs and customisations undertaken by FLEET ILYA as part of a bespoke/custom order remain the sole property of FLEET ILYA for design and copyright purposes. Any commissions, adjustments or amendments to FLEET ILYA designs, or in creating new products, remain the property of FLEET ILYA, to be used as they choose.
We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us you will receive an order confirmation email to your account email address, which will include your name, the order number and the total price.
The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is received and further details are required to authorize your purchase you or your bank may be required to provide further verification or authorization for the transaction. Fleet Ilya will not be made liable for any delay or non-delivery of your order due to delays in providing further authorization.
The prices on the product page are indicated excluding VAT. The total amount of the order including VAT if applicable is visualized in the checkout page. For products supplied to clients within the European Community, the UK VAT rate of 20% is applied. Clients based in countries outside of the European Community will not be charged VAT.
The products are delivered to the shipping address, indicated during the process of order. All UK Deliveries will be via UK Post Office Special Delivery, a signed for service.
If no one is available to sign for the item, then it will be retained by the postal administration for a following delivery attempt or collection by the addressee.
International Orders are sent via DHL EXPRESS. You may be contacted directly via our courier, their partners or Customs regarding your shipment. Please ensure full name of consignee is given for delivery address to avoid delays or further charges.
International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
RUSSIA / CHINA - DHL currently only accept shipments addressed to Businesses
Shipments to Russia & China may require customs and duties to be paid upfront or to be sent via alternative International tracked and Signed services dependent on total order value.
READY TO SHIP AND SAME DAY DELIVERY
Service is available on select products, indicated by being in the READY TO SHIP Collection. Orders purchased with items from READY TO SHIP Collection may be shipped separately as a partial shipment separate to the rest of your order. Any custom requirements or requests may make product ineligible for SAME DAY or 24 HOUR SHIPPING.
Same Day Delivery is exclusively available to Delivery addresses within inner London, with postcodes E1-E20, EC1-4, N1-N22, NW1-11, SE1-28, SW1-20, W1-14, WC1-2
24 HOUR SHIPPING applies to business days only ( Monday-Friday). Orders placed on Fridays may be fulfilled on Monday.
Fulfilment of orders may be subject to further payment authorization requests, and FLEET ILYA reserves the right to cancel or postpone shipping if these requests are not completed.
Items are made to order and will be dispatched within 7 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.
We will contact you if there is a delay.
For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.
Fleet Ilya shall not be deemed responsible for any delays caused by destination customs clearance processes.
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances goods may be returned within seven days of delivery date, provided the following conditions apply:
The product must be new, unused, with the original label and tags and in it’s original bag and packaging.
If we agree that the product was indeed faulty, Fleet Ilya Ltd will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. Fleet Ilya Ltd will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.
Goods should be returned to:
Fleet Ilya Ltd
Unit 8 Maun House
1 Dunn Street, London , E8 2DG
T: +44 (0) 207 923 4034
Fleet Ilya undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.
Fleet Ilya reserves the right to make changes and corrections to the website whenever necessary, without advance warning.
Fleet Ilya will under no circumstances communicate any personal data provided by users to third parties.