TERMS AND CONDITIONS

Please read our terms and conditions carefully as making a purchase is acceptance of these terms.

 

REGISTRATION
To purchase products on the Fleet Ilya website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@fleetilya.com. You may also want to view our Privacy Policy. We may change registration requirements from time to time.

These terms and conditions apply to the use of and orders placed on this website. By placing an order with Fleet Ilya you will be deemed to have read, understood and agreed to these terms and conditions. For promotional offers, additional terms and conditions may apply. (See Promotional Terms & Conditions)

ORDERS

All orders are subject to acceptance and availability. Orders may be cancelled within 24hrs of order being received and no later.

All refunds will be subject to a 5% card processing fee applied for processing the transaction and refund. Alternatively, the amount can be issued as credit for the online store.

Purchases may require further payment authentication in the form of a bank authorisation code or proof of billing address from card issuing bank including name and billing address matching that of the cardholder. Items will not be shipped until the requested proof has been provided. If these details are not provided within 7 days of being requested Fleet Ilya reserve the right to void any orders and the purchaser will receive a full refund within a further 7 days.



Orders placed over Christmas & the New Year shall be sent in January as the studio will close from the 22nd of December 2023 till the 3rd of January 2024.

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Orders that are rejected or returned due to non payment of duties will be liable for any shipping/duties/holding fees incurred as well as an administrative fee of 50.00GBP 

 After 24 hrs, your order is seen as accepted and will be prepared without any further contact. Some orders may require verification. In such cases we will contact you with/after 24hrs.

 

 ALL ORDERS USING PROMOTIONAL CODES ARE NON RETURNABLE / REFUNDABLE

Fleet Ilya undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.

 

Items bought on our website are subject to international design and copyright laws.

 

In order to avoid needing an alteration, please make sure to check out our Sizing & Fit guide (in the our website footer) or contact us at clientservices@fleetilya.com for help or advise.

 

INTERNATIONAL TERMS & CONDITIONS

AGE OF CONSENT
Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements.

 

BESPOKE AND CUSTOM ORDERS

Bespoke & Customisation services are available services provided by FLEET ILYA at an additional price. Fittings throughout the process may be required. Please contact clientservices@fleetilya.com for more information.

All designs and customisations undertaken by FLEET ILYA as part of a bespoke/custom order remain the sole property of FLEET ILYA for design and copyright purposes. Any commissions, adjustments or amendments to FLEET ILYA designs, or in creating new products, remain the property of FLEET ILYA, to be used as they choose. 

EXPEDITED SERVICE 

Priority production is a service available at an additional price. Please contact clientservices@fleetilya.com for more information.

PAYMENT CURRENCY
We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling. We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form, which will include your name, the order number and the total price. The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order.

 

PRICING POLICY

The prices on the product page are indicated excluding VAT. The total amount of the order including VAT if applicable is visualised in the checkout page. For products supplied to clients within the UK VAT rate of 20% is applied. Clients based in countries outside of the UK will not be charged VAT at checkout, but may be subjected to duties and taxes on delivery.

DELIVERY

The products are delivered to the shipping address, indicated during the process of order. All UK Deliveries will be via DHL EXPRESS. If no one is available to sign for the item, then it will be retained by the postal administration for a following delivery attempt or collection by the addressee.

International Orders are sent via DHL EXPRESS. You may be contacted directly via our courier, their partners or Customs regarding your shipment. Please ensure full name of consignee is given for delivery address to avoid delays or further charges.

 

IMPORT DUTIES & TAXES

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

 

DHL FREE SHIPPING option is available for all customers whose fulfilled order value is above 500GBP (EX TAX). Orders are Shipment only; all taxes and duties are payable by the recipient. Any extra fees due to recipient not accepting the shipment delivery or providing incorrect or incomplete shipping name and address may lead to additional charges.

RUSSIA - DHL currently only accept shipments addressed to Businesses. Please contact customer services for assistance with shipments to these countries

Shipments to Russia & China may require customs and duties to be paid upfront or to be sent via alternative International tracked and Signed services dependent on total order value.  

 

Fulfilment of orders may be subject to further payment authorisation requests, and FLEET ILYA reserves the right to cancel or postpone shipping if these requests are not completed.

As all items are handmade to orderwe ask customers to understand that our normal guideline for shipping products within 7 working daysfrom the point of credit clearance and address verificationmay be extended. We reserve the right to extend this period if required, in which case you will be notified by email.

 

FLEET ILYA will notify you of any delays to your order.

 

For goods delivered outside of the UK ( including the EU after January 1st 2021) the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion. 


DELIVERY TIMES

Items are made to order and will be dispatched within 7-14 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.

Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

Fleet Ilya shall not be deemed responsible for any delays caused by destination customs clearance processes. 

 

BREXIT, EUROPEAN & INTERNATIONAL ORDERS

As of the 1st January 2021

The current trade deal with the EU means that for all international orders outside the UK (including the EU), customs duties and taxes will be charged to the consignee (i.e. the person to whom the consignment is sent) on delivery of shipments, charges vary depending upon the country in which you reside.

We are not able to predict duty or handling charges that may be applied by Customs or DHL.

We will not offer refunds due to the receiver being unwilling to pay customs charges.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.

You may have heard about the suspension of all road shipments currently leaving the UK due to the recent developments of the latest variant of Coronavirus. Our team are doing everything we can to ship your orders. We have now switched all deliveries to the International Express Air Service, which is currently running as usual. We hope this will keep disruption to a minimum, but please note that due to Brexit and Coronavirus, we may be subjected to delays and changes to our process without notice, in which case we will endeavour to communicate these changes as and when they happen.

Should you have any concerns regarding your order, please contact our customer service team at clientservices@fleetilya.com quoting your order number.

 

RETURNS
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven working days of delivery date, provided the following conditions apply:

The return must be approved by Fleet Ilya and can be discussed via email as detailed below, this must be done within 7 working days of delivery date.

The return must be sent exactly as advised by Fleet Ilya.

Fleet Ilya will not accept any returns sent through customs incorrectly which may incur customs charges.

Fleet Ilya will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by Fleet Ilya.


The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.

If we agree that the product was indeed faulty, Fleet Ilya Ltd will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. Fleet Ilya Ltd will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.

Goods should be returned to:
Customer Services
Fleet Ilya Ltd
Unit 8 Maun House
1 Dunn Street, London, E8 2DG

E: clientservices@fleetilya.com

T: +44 (0) 207 923 4034

LEGAL SECTION

DISCLAIMER
Fleet Ilya undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.

Fleet Ilya reserves the right to make changes and corrections to the website whenever necessary, without advance warning.

PRIVACY
Fleet Ilya will under no circumstances communicate any personal data provided by users to third parties.

PRIVACY POLICY

FLEET ILYA is strongly committed to protecting and respecting your privacy.

 

We are compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.

 

When you purchase something from www.fleetilya.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, telephone number, and bank account details for the purposes of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This data is used for the following purposes:

 

To process your purchases and other transactions

To manage your orders placed on our site and their delivery

To ensure the security of your online transactions, to prevent fraud and payment defaults

To manage and optimize the customer relationship

To create and manage your account

To validate your registration with our site

To provide you with e-mail updates related to our brand, site, and/or products

To verify information that you have provided to us

To customize materials and advertising provided to you by us or via the site

To fulfil your requests for products and services, including customer service and our Contact form

To analyse your interactions with the site in order to improve our site and products and services

For the set-up, management and operation of the site (including upgraded versions thereof)

To identify and protect against fraudulent transactions and misuse or unauthorized use of the site

To initiate or respond to a subpoena, investigative demand, or other discovery request that is properly served pursuant to applicable law

To comply with our legal obligations, policies and procedures, and for internal administrative and analytics purposes

To take actions to protect and/or to defend our rights and property (including intellectual property) 

 

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases.

The correction of your personal data when incorrect, out of date or incomplete.

When you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.

That we stop using your personal data for direct marketing (either through specific channels, or all channels).

That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that we hold at any time, to have that information corrected if it is inaccurate plus the right to be forgotten.

 

YOUR RIGHT TO WITHDRAW CONSENT

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

 

PROMOTIONAL CODE TERMS & CONDITIONS

Promotional codes do not apply to custom or bespoke orders. 

The following products may be exempt from promotions and may be unavailable online throughout the duration: All Personalisation, books & posters. If you would like to purchase this item at full price during a promotional period, please contact clientservices@fleetilya.com.