Shipping & Returns

DELIVERY

The products are delivered to the shipping address, indicated during the process of order. All UK Deliveries will be via DPD Local or UK Post Office Special Delivery, a signed for service.

If no one is available to sign for the item, then it will be retained by the postal administration for a following delivery attempt or collection by the addressee.

International Orders are sent via DHL EXPRESS. You may be contacted directly via our courier, their partners or Customs regarding your shipment. Please ensure full name of consignee is given for delivery address to avoid delays or further charges.

 

IMPORT DUTIES & TAXES

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

 

DHL FREE SHIPPING option is available for all customers whose fulfilled order value is above 500GBP (EX TAX). Orders are Shipment only; all taxes and duties are payable by the recipient. Any extra fees due to recipient not accepting the shipment delivery or providing incorrect or incomplete shipping name and address may lead to additional charges.

RUSSIA - DHL currently only accept shipments addressed to Businesses. Please contact customer services for assistance with shipments to these countries

Shipments to Russia & China may require customs and duties to be paid upfront or to be sent via alternative International tracked and Signed services dependent on total order value.  

Fulfilment of orders may be subject to further payment authorisation requests, and FLEET ILYA reserves the right to cancel or postpone shipping if these requests are not completed.

As all items are handmade to orderwe ask customers to understand that our normal guideline for shipping products within 7 working daysfrom the point of credit clearance and address verificationmay be extended. We reserve the right to extend this period if required, in which case you will be notified by email.

 

FLEET ILYA will notify you of any delays to your order.

 

For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion. 
Fleet Ilya shall not be deemed responsible for any delays caused by destination customs clearance processes. 

DELIVERY TIMES
Items are made to order and will be dispatched within 7 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.

Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion. 

Fleet Ilya shall not be deemed responsible for any delays caused by destination customs clearance processes.

The 'Ready to ship' items are subject to our usual delivery terms and are subject to availability, whilst stocks last. 

 
RETURNS
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven days of delivery date, provided the following conditions apply:

The return must be approved by Fleet Ilya and can be discussed via email as detailed below.

The return must be sent exactly as advised by Fleet Ilya.

Fleet Ilya will not accept any returns sent through customs incorrectly which may incur customs charges.

Fleet Ilya will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by Fleet Ilya.


The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.

If we agree that the product was indeed faulty, Fleet Ilya Ltd will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. Fleet Ilya Ltd will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.

Goods should be returned to:
Customer Services
Fleet Ilya Ltd
Unit 8 Maun House
1 Dunn Street, London, E8 2DG

E: customerservices@fleetilya.com

T: +44 (0) 207 923 4034