TERMS AND CONDITIONS


Please read our terms and conditions carefully as making a purchase is acceptance of these terms.

REGISTRATION


To purchase products on the Fleet Ilya website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@fleetilya.com. You may also want to view our Privacy Policy. We may change registration requirements from time to time.

These terms and conditions apply to the use of and orders placed on this website. By placing an order with Fleet Ilya you will be deemed to have read, understood and agreed to these terms and conditions.

For promotional offers additional terms and conditions may apply

ORDERS


All orders are subject to acceptance and availability. Orders may be cancelled within 24hrs of order being received and no later.
International Terms and Conditions

Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements. Items bought on our website are subject to international design and copyright laws.



PAYMENT CURRENCY

We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form, which will include your name, the order number and the total price.
The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order
PRICING POLICY
The prices on the product page are indicated excluding VAT. The total amount of the order including VAT if applicable is visualized in the checkout page. For products supplied to clients within the European Community, the UK VAT rate of 20% is applied. Clients based in countries outside of the European Community will not be charged VAT.


DELIVERY

The products are delivered to the shipping address, indicated during the process of order. All UK Deliveries will be via UK Post Office Special Delivery, a signed for service.

If no one is available to sign for the item, then it will be retained by the postal administration for a following delivery attempt or collection by the addressee.

All International Orders are sent via Worldnet Courier service. You may be contacted directly by them regarding your delivery. 

Delivery Times

Items are made to order and will be dispatched within 7 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.

Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.

Fleet Ilya shall not be deemed responsible for any delays caused by destination customs clearance processes.

 

INSTAGRAM DISCOUNT CODE

Instagram Promotion code gives eligible Fleet Ilya customer 30% discount on all of £50 and above purchased online at www.fleetilya.com. Postage is not included. All items purchased with promotional discount cannot be refunded.


The promotional code will only be valid for purchases made between 16: 00 GMT Friday 13th May to 22:00 GMT Saturday 14th May.

Please note the code is only usable once, per email address, per customer, and per household.

Purchases may require further payment authentication in the form of a bank authorisation code or proof of billing address from card issuing bank including name and billing address matching that of the cardholder. Production will not commence until these details are received. If these details are not provided within 7 days of being requested Fleet Ilya reserve the right to void any orders and the purchaser will receive a full refund within a further 7 days.

As all items are handmade to order we ask customers to understand that our normal guideline for shipping products within 7 working days of order being accepted may be extended. We reserve the right to extend this period if required, in which case you will be notified by email.

Fleet Ilya will under no circumstances communicate any personal data provided by users to third parties.

Fleet Ilya undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.

Customer Services 

 

Fleet Ilya reserves the right to make changes and corrections to the website whenever necessary, without advance warning.


RETURNS

Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances goods may be returned within seven days of delivery date, provided the following conditions apply:


The product must be new, unused, with the original label and tags and in it’s original bag and packaging.


If we agree that the product was indeed faulty, Fleet Ilya Ltd will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. Fleet Ilya Ltd will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.


Goods should be returned to:
Customer Services
Fleet Ilya Ltd
Unit 8 Maun House
1 Dunn Street, London , E8 2DG


E:customerservices@fleetilya.com


T: +44 (0) 207 923 4034


LEGAL SECTION


DISCLAIMER


Fleet Ilya undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.


Fleet Ilya reserves the right to make changes and corrections to the website whenever necessary, without advance warning.


PRIVACY


Fleet Ilya will under no circumstances communicate any personal data provided by users to third parties.

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